Terms & Conditions

Booking procedure, payment and cancellation:

To book a tour, you must complete the online booking form or through communication and invoice and pay full price in advance of the tour departure.

Cancellation by the passenger within 3 days of departure for day tours or 3 weeks for overnight tours and ticketed visitor attraction events are not automatically liable for a refund unless agreed by the tour operator.

If the tour operator has to cancel a tour due to unforeseen circumstances e.g. severe weather or closure of an attraction or event, or any other necessary reason, you will be notified by email and a full refund will be processed back to the payment method used. We aim to give as much notice as possible, ideally 3 days for day tours and 3 weeks for overnight tours.

Under 18 year old travel rules:

16 to 17 year olds may travel independently with parents/legal guardian and education institution permission if applicable.

Anyone under 16 must be accompanied by a responsible adult (aged 18 or over) at all times. This may include their teacher, group leader, parents, guardians, or other family, friend or school staff.

Group leaders or teachers should ideally be provided for under 18 groups to assist the tour manager with 1 leader to 20 students as a guideline. Extra tour managers could be provided for large groups if requested.

Passengers under 18 must follow the terms and conditions of the tour operator and mode of transport.

Payment details:

The total price of the tour includes tour manager and guide, the transportation and for overnight tours the accommodation and breakfast as well. If a ticket is included in the total price then a ticket will be supplied as specified.

The payment method is via bank transfer, credit card or debit card, google pay, apple pay or other agreed upon method.

The tour operator is not liable for any extra surcharge from credit cards or other payment options.

Tour or holiday information:

The itinerary is detailed on the tour operator's website (on the buy tickets page) or also on the ticket or by request.

The inclusions and exclusions are also listed on the website/ticket or by contacting us in advance to confirm.

If you have any special requirements, please contact the tour operator before booking.

Accommodation:

The type of accommodation is listed on the itinerary/ticket.

Changes to the itinerary:

The tour operator reserves the right to make changes to the itinerary due to an emergency or in unforeseen circumstances.

If the tour operator makes any necessary changes to the itinerary, they will notify you as soon as possible.

You may choose to cancel your booking if you are not happy with the changes to the itinerary under the cancellation terms.

Insurance:

Personal insurance is not included in the price of the tour.

You are responsible for purchasing your own travel insurance.

Passport, visa, and health requirements:

You are responsible for ensuring that you have the necessary passport, visa, and health requirements for your destination.

The tour operator will not be liable for any costs incurred if you are denied entry to a country due to lack of documentation.

Limitation of liability:

The tour operator is not liable for any losses or damages incurred by the customer due to circumstances beyond their control.

These circumstances may include acts of God, war, terrorism, strikes, and civil unrest.

Client behaviour:

The customer is expected to behave in a responsible and respectful manner at all times.

The customer is not allowed to engage in any illegal or disruptive behaviour.

If the customer breaches these expectations, the tour operator may terminate the contract and the customer will forfeit any remaining payments.

Complaints procedure:

If you have any complaints about the tour, you should contact the tour operator as soon as possible.

The tour operator will investigate your complaint and take appropriate action.

We collect personal information from you when you visit our website, book a tour with us, or contact us. The type of personal information we collect may include:

Your name, contact information (including email address and phone number)
Your passport information and visa status
Your travel insurance information
Your dietary restrictions and any other medical information relevant to your travel
Your emergency contact information

We use your personal information to:

Process your tour booking and provide you with travel-related information
Communicate with you about your upcoming tour and any changes to your itinerary
Contact you in the event of an emergency

Legal Pack: DBS, risk assessment, t & c's & insurance documents

On request we can provide our legal pack which includes risk assessment, dbs check and public liability insurance.